Refund Policy

Highly Balanced Candles & Gifts – Refund & Returns Policy

Because all of our candles and wax products are handmade in small batches, all sales are final.
However, we want you to be fully happy with your purchase, so please read below:

Damaged / Defective Items

If your item arrives damaged, broken, or incorrect, email us within 3 days of delivery at highlybalancedcandles@gmail.com with:

• Your order number
• Photos of the item + packaging
• A brief description of the issue

We will replace the item or issue store credit depending on the situation.

Candle Performance Issues

If your candle isn’t burning correctly, tunneling, wick issues, lack of scent, etc., contact us!
We will troubleshoot or offer a solution on a case-by-case basis.

Non-Returnable Items

Because of the nature of our products, we do not accept returns or exchanges for:

• Used candles
• Custom orders
• “Change of mind” after purchase

Order Changes / Cancellations

Orders cannot be canceled once they enter production or are shipped. If you need to make a change, message us immediately and we’ll try our best.

If you have any concerns, please reach out — we genuinely want every customer to love their experience.